Tuesday, November 07, 2006

Frustrating Automated Response

I think we have all had our frustrating moments trying to contact a living person of a company with which we have had business of any kind. It may have been their automated phone service or e-mail.
Welcome to XXuXX's Automated service. We are very pleased that you are trying to contact us. Please listen carefully to our menu options, some may have changed since the last time you tried (snicker) to contact us. If you know the 15 digit extension you may enter that information now.
For English press 1 followed by the # key,
Para Espagnol presione el 2 seguido para la libra llave,
If you don't understand what I'm saying press 3 followed by the # key,
1... you have chosen English... ... ... ... ... ...
To access your account press 1 followed by the # key,
To make a payment over the phone press 2 followed by the # key,
To reach a customer service representative press 3 followed by the # key,
5#... you have chosen an invalid number ...

Welcome to XXuXX's Automated service. We are very pleased that you are trying to contact us. Please listen carefully to our menu options, some may have changed since the last time you tried (snicker) to contact us. If you know the 15 digit extension you may enter that information now.
For English press 1 followed by the # key,
Para Espagnol presione el 2 seguido por la libra llave,
If you don't understand what I'm saying press 3 followed by the # key,
1... you have chosen English... ... ... ... ... ...
To access your account press 1 followed by the # key,
To make a payment over the phone press 2 followed by the # key,
To reach a customer service representative press 3 followed by the # key,
1# ... Type in the 15 digit number of your account followed by the # key,
... Type in the last four digits of your Social security number followed by the # key ... ... Type in the last four digits of your phone number followed by the # key,
... ... ... we are sorry, the number you have given does not agree with our records, to contact a representative dial 0. ... 0 (muzak playing in the back-ground) ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... Your call is very important to us, all of our representatives are busy at the moment please continue to hold ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... all of our representatives are busy at the moment please continue to hold ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... Costumer Service, this is Joanne, please hold ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ooo OOO 000 you have been automatically transferred to an automated voice-mail, please record your information and message at the tone. (Son-of-a-bleep!)


My guess is this will not be seen by human eyes if at all, but I can at least vent my frustration here. Automatic response (I guess I'll get another cheerful message: > Hello and thanks for writing to NextDayPC.com.) will be coming soon. Today, 11 07 06, I spent 3/4 of an hour hearing "phone jazz" and messages of how important my call was to "NextDayPC" but that all their representatives or cutomer servers or associates were busy with other customers (I guess as satisfied as me). Leave a message in their voice- mailbox. Yeah, right!
> We have forwarded your comments onto the appropriate
> department for review and response.
If it's anything like where I file my office's memos (in the circular file - aka trash-can)or cyber-trash-can I know the response will be coming soon.
I must have misunderstood > Please allow up to 8 business hours for a response.
If there are 2 business hours to a day, may I expect a response within the next 4 days?

--- "NextDayPC.com" wrote:

> Hello and thanks for writing to NextDayPC.com.
>
> We have forwarded your comments onto the appropriate
> department for review and response.
> Please allow up to 8 business hours for a response.
>
> By taking the time to write, you are helping us
> provide the best possible products and services.
>
> Should you have other inquiries feel free to write
> us back.
>
> Thanks for your interest!
>
> Customer Service
> http://www.nextdaypc.com
>
> phone:1718 xxx xxxx
>
> My PC started acting up. Every time I put in a disc
> it would reboot. Brought it to my local PC repair
> guy and was told that the memory was burned out. My
> pc was bought in february of 06 and still under
> warranty. How do I go about getting replacement for
> the memory? Thank you for your prompt response.
> Roberto Isaza.
>
>

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